Refund policy

Our promise
We want every Xoxoa order to arrive in perfect condition. Because chocolate is a food product, we are unable to accept returns once an order has shipped.

Damaged, melted or incorrect orders
If your order arrives damaged, melted, or is not what you ordered, please emailcontact@xoxoabean.com within 48 hours of delivery with your order number and photos of the items and packaging. We will arrange a replacement or a refund.

Cancellations
You can cancel an order for a full refund any time before it ships. Once an order has shipped, it cannot be cancelled.

Pre-orders, custom orders and experiences
Custom orders, special event orders and tasting experiences are made to order. Their cancellation terms are agreed in writing when you book.

Refunds
Approved refunds are issued to your original payment method. Depending on your bank, it can take 5–10 business days for the refund to appear.